1 reviews | Active since Jul 2016
MTN Insurance - Terrible service
<p>Good luck to anyone trying to do a insurance claim from MTN insurance . I contacted them 14/07/16 to request a claim form ref # ********** 7 . Automated response said they would get back to me within 5 days .TO date no response</p> <p>Then trying contacting the insurance call centre , every time you try to speak to a agent they cut the call EVERY SINGLE TIME </p> <p>Then I went in store to lodge the claim Request REQ: ********** I received the confirmation that the store assistant sent the claim details through 19/07/16 .Once again the SLA stated a 5 day turn around . ITs been double that and still no contact what so ever from MTN . I queried with agent in store again requesting alternate contact details for the insurer (Claremont) .The Answer "I cant find it" .</p> <p>The service I have received to date is absolutely putrid . I can understand if the process takes a while but to received ZERO contact is ridiculous . Please avoid handset insurance with MTN it seems to be nothing more than a **** .It seems like the entire contact setup is deliberately designed to ensure people cannot get hold of the firm</p>
Good day Yusuf Chothia,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Yusuf Chothia,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
This reply by MTN is yet another example of the customer service the consultant above indicates its been escalated . 3 days since and still no contact ? I am now in the process of referring the matter to the short term insurance Ombutsman . It is unfortunate that MTN insurance puts its clients through this kind of inconvenience the only was to stop it is for us consumers to fight back ,hold them accountable and create awareness .
This reply by MTN is yet another example of the customer service the consultant above indicates its been escalated . 3 days since and still no contact ? I am now in the process of referring the matter to the short term insurance Ombutsman . It is unfortunate that MTN insurance puts its clients through this kind of inconvenience the only was to stop it is for us consumers to fight back ,hold them accountable and create awareness .