MTN INSURANCE TERRIBLE SERVICE

I have had endless issues with MTN insurance and this is not the first instance. On 26 Feb 2016 I requested and completed a claim form. Once approved, it took 2-3 weeks to collect the damaged device(Twice where I waited for the courier company to collect and nobody showed). After finally getting my phone collected and repaired, I had to phone MTN to find out it was repaired and the excess had to be paid. This excess was paid a week ago already and still no phone. It is a constant stressful battle to get anything done with MTN. You are never updated with any status. You are the one who always has to call to find out anything. This has been a 7 week process now and I still have no joy after all this time. I am still phoneless after 7 weeks!