MTN Insurance takes MONTHS to reply
I have contacted the MTN insurance department more than a dozen times. On every single occasion, sometimes 15 minutes into the call, the call drops.<br> My *** has not been answered in over a month. No calls or contact whatsoever.<br> My phone is almost unusable after waiting so long. What's the point of having insurance then?<br> Been a loyal customer for 15 years. After this, I'm thinking of moving to another company that values my business.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 16:49Hello Xavier Saer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply08 Dec 2015, 16:49
Official
Hello Xavier Saer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***