MTN Insurance takes 7months

On 06/04/2015 my SonyXperiaZ3(just 6months old)stopped working then I took it to MTN for insurance claim/repair for phone totaly dead. Im a medical doctor so a phone is a very important when on call, i stressed an urgent repair. Report/request was sent to MTNinsurance several times i went back only to hear i must wait for them to phone me for collection(some reference no ***,***) Time is very valuble in my profession i cant stand in a queue day after day with no result<br> <br> Phone collected on 08/05/2015 more than a month after reporting.<br> 10/06/2015 nothing heard from MTNinsurance about phone, i emailed Insurance and inquired my phones status for I am paying full contract and insurance monthly.<br> Report of Phone sent, an Excess amount due On 09/09/2015 i made the EFT and sent in the Proof of Payment.<br> 26/10/2015 went back to MTNstore, resubmitted all the proof of payment and tracked everything said phone will be sent. Nothing arrived and on 02/11/2015 realy had enough MN store Phones and emails MTN Insurance follow-up. Hopefully ill get phone this week, but ive Payed 7months of Contract fees and the monthly Insurance money for nothing to show