MTN Insurance Sucks! - Try to Claim & It vanishes

I have been paying cellphone insurance premium religiously for the past 2 years. The phone accidentally broke the screen and we took it to MTN Repair service in Midrand. We were advised to launch a claim with MTN insurance via and email [Email Removed] as the phone was still covered. The automatic response came back claiming the query will be addressed in 5 days. Actually we now on day 30 and no one seem to be there to address this query. We have send repeated email requesting feedback but all ignored. We tried calling them on their listed number *** and the phone is temporarily out of service for the past 30 days (more like permanently out of service). So we remain in the dark and no one care to update us on the status of our Claim. There is not alternative number or complaints number where customers can report pathetic service and is as if this company that is withdrawing premium every month from our bank does not exist.<br> <br> This seem like a money making scheme for MTN meant to rip customers as much as they can.<br> <br> IS THERE SOMETHING THAT CAN BE DONE TO STOP MTN FROM REAPING OFF UN SUSPECTING CUSTOMERS WITH THIS BOGOUS INSURANCE???