TR
Thivhonali R

1 reviews | Active since Mar 2015

20 Mar 2017, 20:08

Mtn insurance sucks

<p>I complained here a week ago about Mtn insurance and the reply said that they will look into the matter and get back to me nothing has been done yet. Insurance reference: MTNLF ********** /2, My numbers are here you can easily contact me directly and deal with the matter but no instead you are still sitting on it. Mxm</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Mar 2017, 17:42
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us

warm regards

mike
REQ:***