1 reviews | Active since Mar 2015
Mtn insurance sucks
<p>I claimed for my phone jan 3rd 2017 which got damaged on the 1st its it took weeks for them to communicate with me then I went back to check on whats going on but nothing except that there information missing from my application but did not say what, they sent me info to pay access weeks later I paid it on the 26th of feb and then two weeks went by I went sat the 11th of march, its been 2 montha going for 3 now How long can it possibly take for mtn to do their paper work, I want my phone fixed. Hire effective people coz this is not on at all mxm</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***