MTN INSURANCE SUCKS
<p>MTN Insurance have a bad service towards the customers. On the 11th of November 2016 i sent them an email (Reference number * ********** 0*) and they never rep****.</p> <p>On the 23rd of November 2016 i put in two claims with the following references : ********** 8 and ********** 4</p> <p>And they never rep****, i tried calling their insurance number on ********** but no consultant answers as i hold for hours and still no one answers.</p> <p>Can MTN please work with customers as we pay them on time every month.</p> <p>Please assist me.</p>
I submitted two claims at Mtn
I only got assisted with one claim
I continuously called and sent claim forms for way forward but all I hear is we'll find out and get back to you
I pay the insurance every month but they can't trace my policy for the contract number.
Can I get assistant please
I submitted two claims at Mtn
I only got assisted with one claim
I continuously called and sent claim forms for way forward but all I hear is we'll find out and get back to you
I pay the insurance every month but they can't trace my policy for the contract number.
Can I get assistant please
Worse part the emails I send to the company that took over MTN insurance they don't don't don't don't reply with automatic replies that have references
Worse part the emails I send to the company that took over MTN insurance they don't don't don't don't reply with automatic replies that have references
MTN Store, HVRC,MTN Insurance Department is trash
Since i put in my insurance claim in November 2016 and got assistance in December 2016. Claim was approved and was told to pay R150 excess fee (paid already). Phone was booked in to MTN Store and HVRC rejected it because find my iPhone was on (although they called me for login details to switch it off and i gave them). Returned in December
In January 2017 i booked in the same unrepaired phone back at the MTN Store which was sent to the HVRC.
On the 12th January 2017 HVRC told me they dispatched my device to MTN Store even the insurance person told me the same thing. I contacted the HVRC and i was told the device is waiting to be collected i must go to MTN Store and tell them to send a courier.
Hours later i received a message from HVRC saying they can't despatch whilst i owe them
I contacted the insurance department immediately and was told that they're waiting for a quotation from the HVRC and my excess fee is R150 short but i was sent an email to make payment of R150 and not R300 but i paid the extra R150.
Last message i received from the insurance on 22nd January is that the underwriter has approved the quote with HVRC for my claim. The Underwriter has requested that HVRC release my device as soon as repairs are complete.
But today 25th January i contacted HVRC and i was told they received nothing from the insurance department
The insurance department never made provision to provide me with a loan phone i don't have a phone for communication and insurance is dragging to pay HVRC
Can i get assistance please because am getting frustrated as i pay my insurance
MTN Store, HVRC,MTN Insurance Department is trash
Since i put in my insurance claim in November 2016 and got assistance in December 2016. Claim was approved and was told to pay R150 excess fee (paid already). Phone was booked in to MTN Store and HVRC rejected it because find my iPhone was on (although they called me for login details to switch it off and i gave them). Returned in December
In January 2017 i booked in the same unrepaired phone back at the MTN Store which was sent to the HVRC.
On the 12th January 2017 HVRC told me they dispatched my device to MTN Store even the insurance person told me the same thing. I contacted the HVRC and i was told the device is waiting to be collected i must go to MTN Store and tell them to send a courier.
Hours later i received a message from HVRC saying they can't despatch whilst i owe them
I contacted the insurance department immediately and was told that they're waiting for a quotation from the HVRC and my excess fee is R150 short but i was sent an email to make payment of R150 and not R300 but i paid the extra R150.
Last message i received from the insurance on 22nd January is that the underwriter has approved the quote with HVRC for my claim. The Underwriter has requested that HVRC release my device as soon as repairs are complete.
But today 25th January i contacted HVRC and i was told they received nothing from the insurance department
The insurance department never made provision to provide me with a loan phone i don't have a phone for communication and insurance is dragging to pay HVRC
Can i get assistance please because am getting frustrated as i pay my insurance