Mtn Insurance sucks

i logged a call to Mtn insurance(29/01/2015) regarding my damaged iphone six and i was told that the device was not insured and that they had no knowledge of the number. After i called the lady who assisted with the contract, then i got an email to say that i need to fill out a claim form. Claim form got completed and emailed the same day to Refilwe Camngca and [Email Removed] I then recieved a comfirmation that i will be getting some sort of notification after 5 working days, but as usual mtn didnt call me. Today (06/02/2015) i decided to follow up with mtn, guess what some trainee by the name of Patrick tells me that i wasnt insured and the system didnt show anything but after a second he then told me that my claim appered but i have to wait another 5 working days for the mtn crew to call me and arrange to collect the device to be repaired. Like really mtn what are we paying you for? to ***** us? mtn really sucks!!!! all they know is to take our money yet they render a bad service!!! i want my phone fixed as in like yesterday mtn or else im moving to vodacom