MTN Insurance Still Terrible

<p>I submitted a claim on July 17th. This claim was only accepted over a week later. I was infrmed that once the claim was recieved, I would be contacted about the collection of my damaged phone. This never happened. I had to call MTN Insurance numerous times with no answer. When an operator finally answered, I was put throught to the collection department. It was arranged that the phone would be collected on Friday the 1st of July. On this day, no one arrived to collect te phone. When I was finally able to get through to the collection department that afternoon, I was told that they had decided to not collect my phone that day.They did not bother to inform me of this, therefore I wasted a day of work waiting for nothing. I then gave them3 different numbers where they could contact me on Monday the 4th of July. No one ever called, and that afternoon when I tried to get through, the call would be cut after about 7 minutes of waiting. This happened at least 3 times. When I tried to call again today (Tuesday the 5th of July) the same thing happened again, where the call would just be cut. I am disgusted by MTN's service. I am desperate for someone at MTN to do their job properly, as I have been without a phone for over 2 weeks.</p>