MTN INSURANCE STILL NOT RESOLVED GOING ON 4TH MONTH!!! LEGAL ACTION WILL TAKE PLACE!!!!!!

<p>to who it may concern</p> <p> </p> <p>this is my second complaint on hello peter</p> <p>i am extremely frustrated and furious at this point </p> <p>after my first complaint i recieved a call from a lady saying she will sort everything out and my phone will be released to me and told me the underwriters will inform me where to make payments since then i havent heard from the underwriters nor the lady who contacted me...</p> <p> </p> <p>it's been 3 weeks since that day and i decided to once again do everything on my own i called mtn insurance who is now linked with (pinnacle marketing) they again told me they waiting for the BR report i asked them how could they be waiting for 3 months for the report?, they then said they will get back to me as soon as the report is in and they reviewed it.....last week friday i took it upon myself once again to give them a call and the lady told me the same thing i explained to her that it's ridiculous they are still waiting for a email that should have been sent last year .....</p> <p>i then told her to give me the repair centre's number as i will give them a call....</p> <p>I phoned the repair centre that is based in jhb and im based in cpt, they told me they can't allocate my phone being at the repair centre i asked how can that be and then the lady said she needs a card number to track my phone which i never had. I then calledmtn insurance (pinnacle marketing) and told them what the lady from the repair centre told me and she said she doesn't know and put me on hold and called the repair centre. I was put on hold for almost an hour when the lady told me my phone isn't on the system she isn't sure what to do....i then took out my receipt from the courier company and told the lady my phone got sent to a different repair centre to the one she kept saying... i called the courier company to find out what was happening and they said my phone had gone to a repair company called CPR in jhb and they also linked to MTN and that the insurance compnay had to phone me as soon as they got the documents which they had all the time and no one called me...my frustration right now is my phone and documents had been with mtn insurance for 3months and no one had called me to inform me and how can they not know that they linked to various repair centere's and why did i have to do their jobs for them...i got a calle friday evening saying they found my phone, but they didn't find my phone i did all the calling around to jhb and durban and my phone bill is sky hire they not going to pay for that bill....the lady then said she is going to send an sms of the banking details to pay the excess amount in which she never did and im still waiting i sent the insurance consultant 3 emails and no one has gotten back to me.....im at a point of taking this people further because im losing out on a handset and paying every month for a sim card that can't be placed in a phone .....if no one is going to contact me by the end of the day im taking things further because i am highly upset about this...</p>