MTN Insurance still fails to keep their promises!!!!

<p>I posted my situation regarding man insurance and received a response: "</p> <p>Thank you for your post.</p> <p>We apologize for any inconvenience incurred.</p> <p>Our system reflect on the invoices that insurance fee was paid to MTN until December 2016.</p> <p>We do not pick up any notes on the account for the insurance to be cancelled.</p> <p>We have escalated the complaint to Pinnacle supervisors for assistance due to the device covered until December 2016.</p> <p>Once they approved the insurance claim you need to insure the new device with Pinnacle.</p> <p>Kind Regards,</p> <p>Alice van der Merwe</p> <p>REQ: ********** "</p> <p> </p> <p>But I have not received any call or any form of communication from pinnacle, instead when I call them to do a follow up I am put on hold for 30- 40 minutes only to have my calls cut off, so Alice van Der Merwe could you please ensure that someone calls me ASAP to brief me on the progress of my claim. I am tired of being sent from pillar to post for a cellphone claim that was supposed to not take more than a wee*****</p>