MTN Insurance South Africa the worst EVER!!!

Two months ago, I claimed from my MTN insurance as my contract cellphone was ******. The first time when i sent my documents, i received no response from MTN with 2 weeks. After the two week, I decided to send them another email. I finally received feedback from an consultant. I was asked to resend the documents to same email address and still, MTN did not send any automatic email with reference number. The agorant and irritated consultant, finally gave his personal work email adress. They were finally processing the documents. This also took them 3 weeks to do, after a few emails from my side. The claim was aprroved and I had to pay my premium to finalize. I did so, this was now after 2 months of struggling with MTN insurance. Around 3 weeks from today, i received a call from an consultant saying he is calling because I need to choose from a list of phones the company is providing. I was highly irritated as I insuranced the phone for an X amount, so why am I not allow to select any phone of my choice. I asked the consultant to send me an email in regards to the options and i will consult on a later stage as I was busy at work. We confirmed my email address and as from today, I am still waiting on him to send to me. I have called several times, send emails to customer care, but as today I was not assisted. The matter was refered to, but no assistance from any consultant. I am exploring all remedies, but I will rather cancel my contract and pay the extra , but i never want to make business with MTN again. The worst !!! I still need assistance to my claim.