MTN INSURANCE SOUTH AFRICA

I am so disgusted at the lack of ethics and disrespect MTN insurance stuff has, they have no sense of urgency or empathy regarding anything. I put in a claim for my phone last week Tuesday 19 February, since that day no one has contacted me in terms of the progress of my claim, everyday I call in I get told different stories. They just don't care, I run my business with my phone hence I insured it. I need to get a phone ASAP, the stuff is so rude, I spoke to Joseph he couldn't help with anything, I then asked to speak to his superiority he said all of them are busy, I held for 20 minutes only for him to keep telling me the managers are all busy. I asked to collect my phone, he said he needs to ask his manager for approval. I asked him to escalate the matter. He said he would. Later today I call in, I speak to Mxolisi, he then tells me he just sent through my claim to be approved and it will take 5 workings days from today to get my device.. meaning Joseph didnt even escalate my case. I am just a number to them. They are just sending me from pillar to post and making the experience so daunting, I regret insuring my device with MTN insurance. The people there just don't care, as long as they get paid salaries. I rate them negative zero. I would never recommend mtn insurers anyone, it's a nightmare!!!