MTN Insurance (Smartphone+) keeps DISAPPOINTING!

It has been over 7 weeks now and still i am in the dark about what my Smart phone insurance will do about my damaged handset, it took over 6 weeks for MTN's smartphone plus insurance to give me just one response about my phone and now they are silent again.<br> <br> Last week i finally got a call (Only after reporting on HELLO PETER) and arrangements were made for my phone to FINALLY be collected and a loan phone to be sent, my phone was taken but there was no loan phone, they said i will get a loan phone by THURS 2/7/15 it is now WED 8/7/15 and there's nothing.<br> <br> Look, i am not going to argue about the time it takes to repair a phone but can u guys keep your customers updated, i need feedback. You cant promise a loan phone then go silent, You also promised to let me know if ul be repairing or giving me a new phone within 5 days after collecting it and i still dont know what's happening but you collected it last week Tuesday, I initially reported my incident on 25/05/2015 which means i have paid 2 insurance premiums and going to a third now but have not been assisted <br> <br> i am sitting here 7 weeks later, no phone, no response & no f**ks given by MTN! TERRIBLE CUSTOMER SERVICE