MTN Insurance (Smartphone+) a HUGE DISAPPOINTMENT

I submitted a claim at an MTN franchise on 25/05/2015 for my handset which is damaged and needs urgent repairs, I am on MTN SP insurance and always pay my premiums on time. Now is my time of need, my device needs urgent repairs as i use it for business purposes also, however It has been 5 weeks now with no communication/Feedback or any sign or response that I will be assisted with this issue<br> <br> I am aware of the strike that was happening with MTN, but I believe that they are able to help me not only because they are a big and established company but they actually do answer at the call centres and are there at the shops, they do find my reference number and see my query on they're systems but still nothing, i have sent countless mails and have made so many calls and have spoken to over 5 people now but still nothing! i am requesting urgent help for this matter, as it is clear that they are able to help but are not helping<br> <br> i am very disappointed with MTN I have been with them since 2003 and have had no reason to complain or leave but this? Can something be done, i can not go another week without my phone, its been 5 weeks already, i believe i have been patient enough!!