SD
Sammy-Jo Dick
1 reviews | Active since Feb 2016
15 Feb 2016, 13:30
MTN INSURANCE - SHOCKING SERVICE
I faxed my claim 14/01/2016, received an email on 25/01/2016 stating claim was registered and someone would call to arrange collection of damaged handset. To date no call was received, I still have my damaged handset! Tried calling the call centre but no human being answers the IVR plays over and over. I need my handset collected and repaired URGENTLY!! I sent an email 11/02/2016 and still await feedback. Can someone preferably a manager contact me to arrange collection and repair of my handset please. I would like my handset repaired this year. MTN INSURANCE, YOU NEED TO JACK UP YOUR SERVICE. I pay my account religiously every month. Why must a person gave pathetic service like this?
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 12:07Hello SammyJayo,
We are truly sorry for the breakdown in service experienced and for the delay with the device being repaired/returned.
We have now escalated the matter directly to the management team within our Insurance Management Team. We've requested them to check on the progress of the repair and to get the device sent back as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delay with the device being repaired/returned.
We have now escalated the matter directly to the management team within our Insurance Management Team. We've requested them to check on the progress of the repair and to get the device sent back as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Feb 2016, 12:07
Official
Hello SammyJayo,
We are truly sorry for the breakdown in service experienced and for the delay with the device being repaired/returned.
We have now escalated the matter directly to the management team within our Insurance Management Team. We've requested them to check on the progress of the repair and to get the device sent back as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delay with the device being repaired/returned.
We have now escalated the matter directly to the management team within our Insurance Management Team. We've requested them to check on the progress of the repair and to get the device sent back as soon as possible.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***