MTN INSURANCE SHOCKING SERVICE
<p>I have never in all the time that I have had a cell phone seen such *********** service such as MTN Insurance. Thinking that I was doing the right thing I contacted MTN Insurance regarding my phone's broken screen in the beginning of September. My phone was collected for repairs on 12 September. On 22 September I received a letter in which I was told to pay excess and forward proof of payment - which I promptly did! Monday 10 October I receive another email from MTN Insurance stating that my phone was ready for collection/delivery but I has to forward proof of payment to them. I did this ONCE AGAIN! Straight after that I received an automated email stating my ticket number and that my query would be dealt with in 24 hours????<br />In the interim I have tried phoning both MTN and MTN Insurance to no avail!!! I do not know what more I can do. if I had taken my phone to the cell repair shop it would have cost me R450 more but only taken 30 minutes. PLEASE CAN SOMEONE ASSIST ME!!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***