MTN Insurance Services!

I wish there was a way to even rate a -0 at this point. On the 11th of December i submitted my claim insurance forms and received an email from the MTN insurance team. After that there was no communication whatsoever i had to call back and find out the status of my claim, the girl that i spoke to advised that i did not sign the back end of the form and i had to scan back. Today i call again and suddenly they cant find anything under my ID not to mention that the agent who is assisting me today 23/12/19 her name is Asavela is very rude kept on cutting me off and putting me on hold while i was talking to her. What i hate the most is that we pay for these insurances but when its time for them to do their jobs its hard. One more thing now she has to submit my claim cause no one has. Like why us customers are being treated like we not paying for these services!! i regret taking these contracts with MTN i wish i didnt. One more thing they will need information from you but they dont call you to ask for it they wait for you to keep on calling. Now i have been told that i will get feedback whithin 24hrs after they have assessed the claim now lets wait and see.