MTN insurance service useless
I have been trying to contact MTN insurance for months. Their phone keeps cutting off or you wait for over 40 minutes and you get to speak to an *********** person. I reported my phone for insurance over 2 months ago: no feedback, no calls from them and when they called me, they just informed me they have no loan phones. My phone is damaged and can't even hand it for repairs. What is the point of paying insurance for? I need them to contact me, reply my emails and send me a loan phone so mine can be repaired.
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MTN South Africa's replyOfficial
18 Jan 2016, 08:43Hello Xavier Saer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our insurance division for urgent assistance on your request. A callback will be done during the co**** of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our insurance division for urgent assistance on your request. A callback will be done during the co**** of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply18 Jan 2016, 08:43
Official
Hello Xavier Saer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our insurance division for urgent assistance on your request. A callback will be done during the co**** of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our insurance division for urgent assistance on your request. A callback will be done during the co**** of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.