MTN insurance service terrible as ever

<p>MTN Pinnacle still as terrible as ever, they promised to assist me after my complaint, now each of their consultant is sending an email asking for my ID number, about seven of them already, but no one has managed to process the claim till the end, is this how insurance suppose to be? so frustrating to see such less competent and comitted people, im paying for the phone, but cant use it due to MTN failing to take their customers serious.</p> <p> </p> <p>I have not received even one call from them and when i called i had to be on hold for almost one hour, after that the consultant dropped the phone, everytime they dont have an answer for a customer they drop off the call. I called their call center number ********** , i was the number 45 on the que, just when i was hoping to have my query addressed, i was dropped off.</p> <p> </p> <p>This is terrible!!!</p>