AD
Audacious D

1 reviews | Active since Aug 2019

05 Aug 2019, 11:08

MTN Insurance Service Review (Pinnacle Marketing)

I got professional and friendly service from Ms Esmeralda Adams.

Ms Esmeralda Adams assisted me with updating my MTN Insurance policy. The relevant terms were explained to me clearly and in detail, without wasting time.

The telephone call was followed by an immediate email confirming the amendments. Ms Esmeralda Adams advised me that she would be an email or a telephone call away to help me should I require further clarity on the attached documentation.

Thank you Ms Esmeralda Adams for the helpful professional service coupled with humor.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Aug 2019, 12:51
Official
Y'ello Audacious Dzinouya, 
 
Please accept our apologies for the delay in response.
     
We would like to thank you for the above acknowledgement and assure you that this compliment is well received and her management team will be made aware of the good service received...
     
Have a wonderful day further :-)
     
Thanks,
Caylin Julius
MTN SA Complaints Management Team