MTN insurance service pathetic

<p>I filled in a claim form on 21/10/2016. Send it in and received no feedback. Then I filled another form online. Still no joy. Went to the store directly 2 weeks ago. They requested a new claim form. They dont take in the damaged handset.</p> <p> </p> <p>It is now 08/11/2016. No one from the insruance department has responded to my claim up to now. . Even when you phone them you hold on for more than 30 minutes at a time you dont get joy. Why is it that the insurance call centre / dfepartment is so pathetic. It seems that they onkly have one person in the call centre.</p> <p> </p> <p>I just want my claim to be processed and my phone fixed. MTN is eagerly taking my premiums every month but it is very difficult to get service.</p>