MTN Insurance - Service non existant
<p>A phone got ****** which was insured by MTN (7Oct), It took 2 days for them to block and black list the phone.</p> <p>I then tried to lodge a claim. No one at MTN Insurance answers any of the calls I made. bear in mind I called at least 7 times waiting between 20 to 30min before being cut off. I then went to the website and got claim forms sent them in, I got no reply from anyone. after 6days of waiting I went to bedford centre MTN , they then emailed them and said my claim repuriated cos the wrong sim card was insidethe phone, but that was not the case as whoever stole the phone used their sim card as MTN was unable to block the phone on the day it got ******. They then saw i was in fact correct, and have got no feed back from MTN regarding my claim. The Manager of MTN bedford centre -Bekithemba Mhlanga has tried to email them and they ignore his and my emails ,even he now does not reply to my emails. from the 4th nov till 23Nov I have got no feed back from MTN. I am paying for something that I'm not getting. How do I go the legal route to sort this out.</p>
Good morning Roger
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Roger
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Insurance team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
This I really want to see.
Ive been down every channel possible and every one has said the same thing.
This I really want to see.
Ive been down every channel possible and every one has said the same thing.