MTN Insurance Service ( lack of)

<p>I lots my phone on the 27th of July, I went to MTN shop Rosebank to submit my claim. I got a reference number and after a week i followed up. Firstly the insurance number is not working, when you select the option to speak to a consultant, it says that the number is incoreect, i tried from my mobile and then landline abd i got the same response. I then called the sales department wand they put me through to the insurance department, they informed me that they had not received the form, and i had to resubmit. The form was apparently sent to a different department and they will not be able ti find it.</p> <p>I resubmited and was promised that claim would be escalated, and i would get a call before end of day, this was on Monday the 8th of August. I followed up on Wednesday, Thursday and was informed that the matter was escalated but uptill now , i have not received any feedback. I have emailed, and still no response. I have also tried calling but i have been on the phone for 20 Minutes, i can recite the MTN call operator options and sing the song in my sleep. </p>