MTN Insurance service
I reported a damaged phone on the 27th August, repairs were to be done by the insurance of MTN, they said in 3 days someone would call, i had to call after 5 days and the insurance company told they dont have my information on the system, I should go to the store to get it and send it to them. I did and it was the wrong documents according to them, I went and the consultant at the store confirmed that all was in order, 4 days later they said they have not received the information I wrote an email to the consultant (Winess)MTN Westgate and he has not responded left messages for him to call me and nothing, in the meantime I'm sitting with a damaged phone. Why are we paying for insurance if I can't be assisted???
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
12 Sept 2017, 09:42Hi,
They are requesting me to send them the insurance document, which according to Witness was sorted out, now when I call the store it doesn't go through and, Witness has not responded to my email of 5th September. They can't tell me they do not have it on record. 16 days still using a damaged phone, while paying for insurance...
's update12 Sept 2017, 09:42
Reviewer Update
Hi,
They are requesting me to send them the insurance document, which according to Witness was sorted out, now when I call the store it doesn't go through and, Witness has not responded to my email of 5th September. They can't tell me they do not have it on record. 16 days still using a damaged phone, while paying for insurance...