1 reviews | Active since Aug 2010
MTN Insurance Service
<p>I am very disappointed and appalled by service provided by MTN insurance, I booked in my iphone 6plus over a month ago and up until today I have not receievd any communication of how much my access is. the year is ending and I will be going on vacation in Dec and I need that phone. If it takes so long to book a phone then how much time will it take for them to fix it and get it back to me??????</p> <p>Had i known about this tragic service i would have not insured it with MTN, I deeply regret it insuring with MTN. When i call the following number ********** 084 it is not answered. what must a customer do. MTN excuse us that they have a huge volume of calls. If thats the case expend your call centre and hire mmore people to assist!! client Service is SHOCKING!! yerrrrrrrrr, MTN is not doing me a favour, i pay for this service every month. I PAY, IT'S NOT FREE!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Up until this my claim has not been processed, MTN has changed teams with Pinnacle marketing, as from last week monday (5th December 2016)and my claim has not yet been processed, MTN are Useless and I am SICK and TIRED!! What must a person do in order for his or her claim to be processed and resolved. I am going on leave next week and I want my PHONE!!MTN deducts money every month for this service, ITS NOT FREE, I PAY!!
DOES MTN CARE ABOUT ITS CLIENTS!! WE PAY FOR **** SERVICE. WHAT ****ERY IS THIS!! "SORRY" WILL NOT HELP IN ANY WAY!! I NEED MY PHONE TO BE RESOLVED!! I NEED TO BE COMPENSATED FOR THIS!!
Up until this my claim has not been processed, MTN has changed teams with Pinnacle marketing, as from last week monday (5th December 2016)and my claim has not yet been processed, MTN are Useless and I am SICK and TIRED!! What must a person do in order for his or her claim to be processed and resolved. I am going on leave next week and I want my PHONE!!MTN deducts money every month for this service, ITS NOT FREE, I PAY!!
DOES MTN CARE ABOUT ITS CLIENTS!! WE PAY FOR **** SERVICE. WHAT ****ERY IS THIS!! "SORRY" WILL NOT HELP IN ANY WAY!! I NEED MY PHONE TO BE RESOLVED!! I NEED TO BE COMPENSATED FOR THIS!!
Up Until today this claim has not been resolved, WHAT MUST A CLIENT DO WITH SUCH **** SERVICE!!
MTN AND PINNACLE MARKETING HAVE BAD CUSTOMER SERVICE!!
I AM REALLY APPALLED BY THEIS SERVICE!!
Up Until today this claim has not been resolved, WHAT MUST A CLIENT DO WITH SUCH **** SERVICE!!
MTN AND PINNACLE MARKETING HAVE BAD CUSTOMER SERVICE!!
I AM REALLY APPALLED BY THEIS SERVICE!!