MTN Insurance ****
<p>Hi, </p> <p>On the 28/10/2016, I signed up for a new cellphone contract t the MTN store at Thibualt Square in Cape Town, with Salesperson: Saeed Salie. I signed the MTN insurance documents in front of him, and he explained that I can only use my own sim card and all the details pertaining to MTN. Now my phone was ****** on Saturday at the Sun Met, MTN still can't blacklist my phone because they say "their system is offline", and they say "I don't have insurance". MTN is ******** me out of R15 000</p>
My insurance claim was found and I'm waiting for a response
My insurance claim was found and I'm waiting for a response
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on the activation for claim to be submitted. A call back will be done to advise on status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to Pinnacle and Monitor to assist and provide feedback on the activation for claim to be submitted. A call back will be done to advise on status of request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Still no response from MTN or their new insurance company Pinnacle, 100's of people have been left without insurance because of the changeover.
Still no response from MTN or their new insurance company Pinnacle, 100's of people have been left without insurance because of the changeover.