MTN Insurance ****
<p>I contacted the MTN Insurance Department on the 31st March 2016 to complain about a refurbished phone that was sent as a replacement. The phone kept on shooting off at 34%. This is the reference number that was provided then, ***3. I tried contacting them, no answer! I went into the store, they couldnt assist me! I was then approached by thr MTN Social Media Team, after posting on their timeline. They told me to submit a claim form, this is the reference number for the claim form - ***2. All I have been getting from them after that is, "we are waiting on feedback from the Insurance Department". How serious is this not to them! The iPhone is officially shooting off on 100%, it cannot be used thanks to the *********** service from them. I feel that its unfair to be waiting this long on a problem that was caused by that department! They dont deserve any more customers and I will definately not recommend them to anyone!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***