TD
Tabeth D
1 reviews | Active since Jan 2019
25 Jan 2019, 09:59
MTN Insurance says they don't have stock to replace iPhone X claim! WHAT A LIE!
Hi,
I lost my phone (iPhone X 256G) On the 12th of January, and submitted my claim and paid everything by Monday the 21 Jan. Expecting my new phone to arrive by Wednesday 22nd, I then called MTN to ask how far my claim is and when i will be receiving a new phone. Since Monday, i have been calling them everyday and all they say is that their supplier which is Clearwater iStore "APPARENTLY DOES NOT HAVE STOCK"
It is Friday today, and I was at the iStore Clearwater yesterday to look for an alternative phone to use (can't go into the 3rd week without a phone, now can I?" and they notified me that they do have ALL iPHONE X's in stock! So MTN, What is the lie for?
I pay a lot of money every month for my cellphones insurance which MTN promises to deliver a service. There is no need to continuously lie to your customers to delay the process for what ever reason.
#liesmustfall
Please sort this out!
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
28 Jan 2019, 08:05Good day Tabeth
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to the Insurance management to advise. We will revert to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
Complaints Analyst
MTN South Africa's reply28 Jan 2019, 08:05
Official
Good day Tabeth
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to the Insurance management to advise. We will revert to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
Complaints Analyst
TD
Tabeth D's updateReviewer Update
30 Jan 2019, 08:28Hi,
I still have not received any solid feedback as to when i will be getting the phone. This whole process is extremely frustrating. Seems like I have to wait over a month for anything to happen. I don't have time for that! On Friday 25th Jan, you people then said I would get the iPhone XS 256GB as a replacement only to tell me on Tuesday 29th Jan that the supplier does not have stock. I am supposed to travel on Sunday 3rd Feb for 3 months and cannot go overseas without my phone, very disappointed that this MTN insurance does not give a **** to even temporarily replace me with a device while they wait for stock to "arrive". Like, what is the point of even insurance, paying you monthly and you cannot deliver what you promised. Instead, you delay the whole process with lies and false adverts! Pay me out the R26000 insured value of the phone so I can go buy it myself!
I AM ****EN TIRED OF YOUR LIES MTN!
TD
Tabeth D's update30 Jan 2019, 08:28
Reviewer Update
Hi,
I still have not received any solid feedback as to when i will be getting the phone. This whole process is extremely frustrating. Seems like I have to wait over a month for anything to happen. I don't have time for that! On Friday 25th Jan, you people then said I would get the iPhone XS 256GB as a replacement only to tell me on Tuesday 29th Jan that the supplier does not have stock. I am supposed to travel on Sunday 3rd Feb for 3 months and cannot go overseas without my phone, very disappointed that this MTN insurance does not give a **** to even temporarily replace me with a device while they wait for stock to "arrive". Like, what is the point of even insurance, paying you monthly and you cannot deliver what you promised. Instead, you delay the whole process with lies and false adverts! Pay me out the R26000 insured value of the phone so I can go buy it myself!
I AM ****EN TIRED OF YOUR LIES MTN!
MTN South Africa's replyOfficial
30 Jan 2019, 13:19Good day Tabeth
We are terribly sorry for the inconveniences caused in this regard.
The insurance management team is still dealing with the matter. They have acknowledged the device has not been dispatched to you. Please bear with us while we seek to resolve the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst
Complaints Analyst
MTN South Africa's reply30 Jan 2019, 13:19
Official
Good day Tabeth
We are terribly sorry for the inconveniences caused in this regard.
The insurance management team is still dealing with the matter. They have acknowledged the device has not been dispatched to you. Please bear with us while we seek to resolve the matter.
Warm regards,
Mazwi Zuma
Complaints Analyst
Complaints Analyst
TD
Tabeth D's updateReviewer Update
30 Jan 2019, 13:57Please sort it out, and send me the waybill number today.
TD
Tabeth D's update30 Jan 2019, 13:57
Reviewer Update
Please sort it out, and send me the waybill number today.
TD
Tabeth D's updateReviewer Update
31 Jan 2019, 13:53Still no progress with MTN INSURANCE! tired of your nonsense!
So, MTN insurance and I concluded that they would pay me Cash in lieu of R22K, since they could not replace my iPhone 256GB device. They took forever to send me the cash in lieu claim for that I requested repeatedly, since yesterday! Finally, I have sent them all my documents and they tell me that payments are only done on Tuesdays, Wednesdays and Thursday which must be submitted before 12pm. I then I submitted at 12:15 because they were delaying the process so that I won’t get paid on time. So, I guess they got what they wanted. Now they tell me that they will only process my payment of R22683.51 NEXT WEEK TUESDAY!
How the hell am I supposed to travel this without a phone because of your slow staff *********** staff???! Can I just move on with my life with what you owe me instead of me chasing you around like a bunch of headless chickens?
MTN insurance is a *****! You guys are ******* and ***** and I regret ever getting insurance with you! I will make it known that you are pathetic time wasters. PAY ME BACK MY ****EN MONEY!
TD
Tabeth D's update31 Jan 2019, 13:53
Reviewer Update
Still no progress with MTN INSURANCE! tired of your nonsense!
So, MTN insurance and I concluded that they would pay me Cash in lieu of R22K, since they could not replace my iPhone 256GB device. They took forever to send me the cash in lieu claim for that I requested repeatedly, since yesterday! Finally, I have sent them all my documents and they tell me that payments are only done on Tuesdays, Wednesdays and Thursday which must be submitted before 12pm. I then I submitted at 12:15 because they were delaying the process so that I won’t get paid on time. So, I guess they got what they wanted. Now they tell me that they will only process my payment of R22683.51 NEXT WEEK TUESDAY!
How the hell am I supposed to travel this without a phone because of your slow staff *********** staff???! Can I just move on with my life with what you owe me instead of me chasing you around like a bunch of headless chickens?
MTN insurance is a *****! You guys are ******* and ***** and I regret ever getting insurance with you! I will make it known that you are pathetic time wasters. PAY ME BACK MY ****EN MONEY!