MTN INSURANCE'S JUST USELESS

Whatever, your service is sickening I received message on the 21st October 2015 that my phone has been repaired but I need to call the number *** to confirm and pay my excess. I have not been able to reach any MTN call center operator, I have been calling everyday after waiting for close to 15 minutes the call just being terminated. i cannot ever get hold of ***, have spent hours holding. I sent e-mail and was told to call ***. They gave me another number ***, telling me that they need authorisation from MTN and they gave me the very same number which I had called before