MTN Insurance's bad service

<p>I have put through an unsuracne on my phone almost 3 weeks already and everytime i call the insurnace departments i keep getting different stories of what is needed. I called again yesterday to ensure that my device has been ordered as i was told that it would be only to be told that i had to selcet a device as i was under insured, however all the time that i kept calling not one of the consultants who assisted me bothered to let me know of this. i cannot wait for lord knows how long for you guys to finally sort this out because as it is i am loosing on opportunites and cannot conduct business because of incomptetence. i have been patient and doing follow ups which i feel were not for me to di to begin with only to keep getting stupid stories. i wont wait for another week to get a device becausei i have already paid the excess fee as requested. by friday i want this phone delivered to me. i have been with MTN for years and have not had such stupid issues. i am going to cancel my contract after the 24 months is up because the service is really bad </p>