MN
Mthuthuzeli N
1 reviews | Active since Jan 2012
09 Nov 2015, 10:31
MTN Insurance ***********
I took a cell phone insurance with MTN. My tablet got faulty and took it in for repairs in January 2015 and I have not received it to date and it is now November 2015.<br> The device is on contract and I still pay that every month but I do not have it. May/June I had to cancel the insurance but my phone is still not back.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Nov 2015, 11:49Hello Mthuras,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note that you need to call our HVRC customer care on ***, which is a free number when calling from an MTN sim card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note that you need to call our HVRC customer care on ***, which is a free number when calling from an MTN sim card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Nov 2015, 11:49
Official
Hello Mthuras,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note that you need to call our HVRC customer care on ***, which is a free number when calling from an MTN sim card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note that you need to call our HVRC customer care on ***, which is a free number when calling from an MTN sim card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Regards
Nompumelelo
REQ:***