1 reviews | Active since Feb 2012
MTN Insurance *******
<p>I have MTN insurance that I have been paying premiums for for many years. At claim stage now they cannot be contacted via email, phone or walk in. MTN stores also say they have no contact details for MTN insurance and can't assist further. It is pathetic service from a big company like MTN.</p>
Good Day Jashwin
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Jashwin
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Hi,
The apology has not helped much. I am still unable to move forward as there is no way of contacting MTN insurance for assistance. The number provided just cuts you off after every 30 minutes of holding on. MTN being in the mobile industry surely has porr service on attending to calls
Hi,
The apology has not helped much. I am still unable to move forward as there is no way of contacting MTN insurance for assistance. The number provided just cuts you off after every 30 minutes of holding on. MTN being in the mobile industry surely has porr service on attending to calls
MTN is still unreachable on this matter. I am sure there are hundreds of frustrated MTN insurance subscribers. MTN should either stop this offering if they cannot handle it or jack up the service
MTN is still unreachable on this matter. I am sure there are hundreds of frustrated MTN insurance subscribers. MTN should either stop this offering if they cannot handle it or jack up the service
MTN still unreachable and have not responded. They surely are not coping with service delivey
MTN still unreachable and have not responded. They surely are not coping with service delivey