IG
Iva G
1 reviews | Active since Nov 2015
03 Nov 2015, 16:42
MTN Insurance & Repair: Thanks for Nothing.
I will outline my experience in bullet form so that it is convenient for everyone's viewing:<br> <br> 1. My iPhone 6 screen cracked over two months ago. <br> 2. Filled in MTN insurance claim form, got it approved, said the courier would come.<br> 3. Already experienced delay getting the courier to arrive.<br> 4. In for \repairs"- waited over a month.<br> 5. Been emailing and calling"
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MTN South Africa's replyOfficial
04 Nov 2015, 08:10Hello IvaG,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Insurance supervisory team for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Insurance supervisory team for assistance.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Nov 2015, 08:10
Official
Hello IvaG,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Insurance supervisory team for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Insurance supervisory team for assistance.
Regards
Nompumelelo
REQ:***