MTN Insurance refused to pay for my ****** phone because there was no damage to my car!

<p>MTN insurance for refused to pay out the claim for my ****** phone on grounds that there was no damage to my car when and where the phone was ******. However, my policy is an all risk cover. </p> <p> </p> <p>Here are the events leading to the theft of the phone from my car. </p> <p> On Monday, 5 June 2017, at around 8.30am I parked and locked my car, then I went to buy coffee at a coffee shop window and was standing a few metres from my car, however, I was not looking in the direction of the car. Then when I went to the car I realised that my door was slightly ajar, closed but not fully then I looked inside and my phone was not there anymore. I believe that they used a jamming device to gain access to my car. I then drove around the corner and asked the parking meter attendant if he had seen anything and he said no he had not. I proceeded to block my phone and reported the matter to the police that day. </p> <p> </p> <p>Then when I claimed for insurance, MTN sent me an sms to say that there is incomplete information in the form and that they would call me or I should contact their contact centre on ********** . I called them on Wednesday, 7June 2017, and the call centre agent said that on grounds that there was no damage to my car, they cannot cover my claim. I then went to MTN at Century City on Thursday, 8 June 2017, and a consultant called the claims department and I spoke to an agent again who said that they could not help me. </p> <p> </p> <p>When I asked to speak to the manager, the insurance consultant told me that I cannot be put through to management and that there is a process to follow and so he put me through to his senior who also failed to help me. She said her name is Manotea Mokoatle. So I asked to speak to senior management, she said unfortunately the lady is unavailable but that I should leave my name and number and she would get back to me. The senior manager's name is said to be Tamsyn Scheppers. However, I have not received a call back from MTN insurance regarding my claim, after leaving my details with the consultant. </p> <p> </p>