MTN INSURANCE promises a 24 hr turnaround time.

Mtn insurance promises a 24 hour turnaround time on claims.<br> it has now been 19 days since the incident and subsequent claim and i have yet to even receive an acknowledgement of my claim. i dropped my phone and the screen shattered. i went online and submitted a claim there, and sent one in via fax in case one system didn't work. well, it appears neither system, nor their telephones, work either. i have submitted one claim online and one via fax EVERY SINGLE DAY since the incident, which means they should have nearly 40 claim forms from me, but have been unable to contact me once. and they call themselves a telecommunications company? honestly, i am so fed up with MTN and want to cancel my contract and i believe they are in breach of contract. every day i call the insurance number more than once. ***) this is what happens:<br> welcome to mtn sp insurance, etc<br> enter your mobile number, so i do,<br> the number you have entered is .... if correct press 1,<br> you press 1.<br> if you have a claims related query press 1,<br> you press 1,<br> then they say the systems aren't working so please press 0 for a consultant,<br> and then it is at this point you get cut off EVERY SINGLE TIME!<br> PLEASE HELP ME MTN!!!!!