MTN Insurance problem

As a consultant I cannot go without my phone. I am unable to contact a person to discuss the urgency at MTN and it is unacceptable to have a 5 day turnaround to register a claim. The system does not give an option to speak to anyone.<br> <br> I mailed them for a response to no avail as well.<br> <br> I want my claim attended to or a representative call me to discuss options. <br> <br> My temporary cell number is ***<br> <br>