MTN Insurance - premium taken, no policy document on file AND they loaded incorrect IMEI number!

<p>This is my THIRD MTN Insurance complaint on Hello Peter 5 months. The service, admin and response is absolutely ASTONISHING. I can't believe I have to go through this again - with the same phone!</p> <p>1. MTN Insurance fixed my S6 Edge after 2 months of backwards and forwards, social media complaints and an escalation on Hello Peter. The phone was finally fixed in November 2016 and returned to me.</p> <p>2. My phone was ****** on the 7th May 2017 and Monitor kindly tell me that not only do they have a TOTALLY different IMEI number on file (for my S6 Edge) - they also have a totally different phone - a Samsung A3!!! </p> <p>3. MTN Monitor doesn't have a copy of my insurance form on file, they can see that they have been collecting premiums for 2 YEARS on the phone, but they won't process the claim without a copy of the insurance form despite the fact that I have sent them correspondence and documents showing when the phone was fixed in November - 5 months ago.</p> <p> </p> <p>They've been collecting the premium and suddenly they can't resolve the claim without the original insurance form?? They suddenly have a different IMEI number on file and they suddenly are too stupid to sort it out themselves and AGAIN - the customer has to run around to fix their issues.</p> <p>MTN should be so ashamed of themselves... this is disgusting service. Is this how they plan on paying their numerous fines in Africa - by shafting the customer again and again and again. </p> <p> </p> <p>I CAN'T WAIT TO LEAVE MTN!</p>