MTN insurance poor service all around

<p>I submitted my cellphone claim on the 18/07/2016 in mtn in pinecrest pinetown. I called the ********** 084 number to verify if the claim has been received and following the instruction to speak to a consultant and that function doesn't work to put you through to speaking to insurance department. I called ********** number to verify if the claim was submitted the following day and I was given assurance that it has been submitted and I will get a respond with 5 days and only head office consultants have the option to transfer you to insurance which meant I had to call a number of times until I got lucky to be put through to head office. Its been 9 days and I still haven't heard anything from mtn insurance and I have lost money due to being unreachable by clients. What is the hold up and why? Please can you sort the direct line to speak to an insurance consultant and the poor services?</p>