MTN Insurance poor service

I have been an MTN customer for like forever. Almost two months ago I made a claim for a lost phone. The Insurer, Guadrisk made one or two calls the 1st few days after the claim. They then went mute for like forever with no feedback or anything. I had been told to expect an email of some sought but I haven't seen any. On following up with the claim I'm getting the "Its still under review" hogwash and nobody seems not to know why the claim cant be finalised. At one time I was told I would get feedback by end of business that day but it was just another lie. For all the high premiums these guys charge us they just cant offer service in reasonable time? It's a shame to hear people go left and right on the phone and they can't give clear answers on anything. I'm not worried about being approved but surely these MTN Insurers can do a better job in good time. It's not the 1st time MTN has offered us questionable insurance service yet they take high premiums for our phone. They surely ain't gonna continue ripping me off.