1 reviews | Active since Oct 2016
mtn insurance poor service
<p>I WROTE TO HELLO PETER TWO WEEKS BACK COMPLAINING ABOUT POOR SERVICE I RECEIVED FROM MTN INSURANCE REGARDING MY CLAIM AS SOON AS HELLO PETER CONTACTED THEM THEY GAVE ME A CALL TELLING ME MY CLAIM WAS APPROVED BUT I WAS TOLD TO SEND MY CLAIM FORM AGAIN OF WHICH I DID I REQUESTED THEM TO SEND ME A LIST OF PHONES TO CHOOSE FROM AND COURIER IT FOR ME SINCE MTN ERMELO HASN'T RECEIVED SONY STOCK AND ALSO SEND ME MY POLICY DOCUMENTS BECAUSE THEY TOLD I WAS COVERED FOR R10500 AND MY SIMCARD WAS NOT COVERED WHEN I CALL THE INSURANCE CALL CENTRE I CANT GET THROUGH TO THE CONSULTANT PLEASE HELP ME IT SEEMS I ONLY GET HELP THROUGH HELLO PETER</p>
Kindly note that the matter has been escalated to the Insurance division supervisory team for assistance.
Please note that a request for call back \will be done during the of tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Kindly note that the matter has been escalated to the Insurance division supervisory team for assistance.
Please note that a request for call back \will be done during the of tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***