GC
Grant C
1 reviews | Active since Jun 2015
23 Jun 2015, 13:18
MTN Insurance - Poor service
I have struggled with terrible service from MTN Insurance every time I have dealt with them. I have asked them to improve their service to me each time they messed up. They have continued to provide poor service and now after i have complained again, they have decided to terminate my insurance contract.<br> WARNING: If you can avoid using MTN insurance as an insurance provider, I would advise that you do.<br> Their service is shocking and their attitude is even worse. eg. rather cancel the contract than try to accommodate the client. <br> Shame on you MTN insurance.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
26 Jun 2015, 11:52Hello gtcompty,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have been contacted by our staff with feedback on your insurance claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have been contacted by our staff with feedback on your insurance claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
MTN South Africa's reply26 Jun 2015, 11:52
Official
Hello gtcompty,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have been contacted by our staff with feedback on your insurance claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have been contacted by our staff with feedback on your insurance claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
