1 reviews | Active since Oct 2016
MTN insurance - Poor customer service
<p>I have emailed mtn insurance department several times over the past 2 weeks with only an automated response that someone will get back to me. it is ridicuous that mtn does not have direct line to the insurance department.</p> <p> </p> <p>you would think that taking an insurance directly with mtn , your claim would be resolved quickly but this doesnt seem to be the case.</p> <p>i will not recommend any 1 to take their insurance with mtn, you would rather take it with your own personal insurance.</p> <p> </p> <p> </p>
Good day Kassandra Govender,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ :***
Good day Kassandra Govender,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ :***