MTN Insurance - plan pain!

<p>I have an insurance claim with MTN Insurance (for replacement of a phone). I completed my insurance claim on 26 April 2016, it is now four weeks later. Since the 26 April, I have been to three branches and have phoned the *** number four times and this is what I found:</p> <p> </p> <p>If the call centre is not down (20 May 2016) they keep you on the call for about 5 minutes before they drop your call. This happens like clockwork every first time you try. I then have to phone in again, go through the tedious menu.</p> <p> </p> <p>Today is my 4th try and I have been holding for 42 minutes (after they dropped me the first try).</p> <p> </p> <p>I am convinced they are really bad at this because they plan to be bad at service.</p> <p> </p> <p>Disgusting</p>