MTN Insurance/Pinnacle Marketing/24 hour mobility

<p>I took out my first contract phone with mtn in 2014 and that time mtn insurance was with 24hour mobility and I had that cellphone insurance then... I upgraded in 2015 and took a new phone and kept the insurance... that time insurance insurance was administered by MTN self THEN now I upgraded again in January this year and wanted to to a change of details meaning that I want to insure the new phone... remember with the two previous phones... the consultant at the store gib=ving me my new phone would sort out insurance details all at the same time BUT this 3rd time they gave me a number to call and that was the 2</p> <p>hour mobility number being told insurance is now administered by them. I called 24 hour mibility and they say there is no active insurance on record under my name, i tried the old mtn isnurance nr and it is diverted to 24hour mibilty who are telling me iI have no insurance... they can only see the insurance had with 24hour mobility in 2014( meaning, when mtn insurance handed over to 24hourmobility/pinnacle) they did not hand over all the information... I contacted Pinnacle Marketing who gave me the old mtn insurance number and 24 hour mobility number which is useles they all divert to 24hour mobility who have no answers and the consultants at mtn branches have no answer too.... What is gouing on with MTN insurance... what will happen if I need to claim? they debiting for isirance every month but nothing on record saying my phone is insured....</p>