MTN INSURANCE PATHETIC SERVICE

MTN insurance useless!!<br> <br> on 23/11/2015 I submitted a claim online but did not receive any feedback.<br> On 26/11/2015 I phoned the insurance to put in the claim again, they send me a form to complete and send it back. I completed the form send it to them and received a email back to give me as Ref nr. and also to tel me that Smartphone plus will be in contact with me to arrange pick up and delivery of a loan phone.<br> it is now the 22/12/2015 and i still did not received a phone call or any feedback again. I phone the insurance numerous times now but no answering for 2 days. When I phone customer care they just tell me sorry they cannot help me.<br> This service is useless!!<br>