1 reviews | Active since Feb 2017
Mtn insurance pathetic customer service
<p>I'm very disappointed with Mtn insurance. I sent in my device for repairs as my screen was cracked I received my phone on the 1 February 2017. To my surprise on the 3 February 2017 the screen cracked again. Mtn insurance used CPR cellphone repairs. It stated on their (CPR) business card that ALL repairs have a 3 month warranty. So I contacted both CPR and Mtn. My device was collected on the 9 February 2017. I sent an email once again on the 19 February 2017 to find out the timeframe as to when my device will be repaired and returned. On the 21 February 2017 I get a call from the insurance company stating that I have to fill in another claim form and pay an excess of R300. </p> <p> </p> <p>This is unfair as the repairs have a 3 month warranty.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***