MTN Insurance pathetic

<p>On 30 January 2017, I lodged a claim for lost cellphone at Menlyn MTN. Later on that day I received an acknowledgement e-mail indicating that I should expect feedback within the next 72 hours. 72 hours passed no feedback. On 03 Feb I sent a follow-up email, dololo no respond. On 06 Feb a telephone follow-up was made after holding for 1 hour I was told that my claim does not appear on the system, then operator (Jabulile) will request whoever from another section to check it. Then she eventually sent an e-mail indicating that my claim has been approved then I should make an excess payment of R350.00 and forward them the proof. I comp**** and forward the proof to mntexcess........... at 13:10, then a follow-up e-mail at 15:45 dololo no respond. On the 07 Feb I called again and spoke to Zandile making follow-up AGAIN and was told that the proof of payment does not appear on the system and she requested that I should forward it to her e-mail address zandile........................monitorkzn................Again I comp****, sent the proof. To date NO UPDATE / FEEDBACK FROM MTN. Telephone call I cant go through, e-mail to mtn insurance/monitorkzn no feedback. Why is it so difficult to deal with mtn insurance, why does it take so.......................... long to finalise the claim. Why does not mtn insurance communicate with its clients ito feedback/update? ITS SO FRUSTRATING TO BE MTN CLIENT. PLS UPDATE ME WHEN WILL i GET MY PHONE???? In fact what is the turnaround time for claims? Disappointed.</p>