MC
Memory C
1 reviews | Active since Dec 2015
07 Jan 2016, 15:34
MTN INSURANCE PATHETIC
GOOD DAY <br> <br> I CANNOT BELIEVE THAT AFTER I LODGED A COMPLAINT MY ISSUE IS STILL NOT RESOLVED> I HAVE NOT RECEIVED MY PHONE YET. THEY SAY THE OFFER LOAN PHONES BUT THEY ACTUALLY DO NOT!!! IF I HAD NOT PURCHASED A NEW PHONE I WOULD NOT BE HAVING A PHONE TO DATE AFTER OVER A MONTH SENDING MY PHONE FOR A VERY MINOR REPAIR. WHAT IS THE USE OF HAVING THE PHONE INSURED BY THEM THEN? REALLY DISSAPPOINTED I KNOW VODACOM DOES A BETTER JOB THAN THIS. I WIL CERTAINLY BE LOOKING INTO THIS OPTION.
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MTN South Africa's replyOfficial
09 Jan 2016, 17:49Hello natashazihove,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply09 Jan 2016, 17:49
Official
Hello natashazihove,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***